Last updated: 28 August 2026
Posie Cards & Gifts - Refund Policy
At Posie Cards & Gifts, we want you to be happy with your order. All of our products are made to order and handmade using natural dried flowers, so there are a few things to be aware of when purchasing from us.
1. Cancelling an Order
All Posie products are made to order, and we begin preparing your order for production once it has been submitted.
For this reason, we are unable to make changes to or cancel an order once production has started, except where you have a legal right to cancel under UK consumer law.
2. Change-of-Mind Returns
As our products are made to order, cancellation and return rights can depend on the type of product purchased and how it has been made.
Where a legal 14-day cancellation right applies to your purchase, we will honour that right in accordance with UK consumer law.
The consumer is responsible for covering the cost of sending an unwanted item back. Items must be returned within 28 days of receiving the item for a full refund.
Certain made-to-order, personalised or custom-made products may be exempt from the usual 14-day cancellation right where the law allows.
If you are unsure whether your order qualifies for a change-of-mind return, please contact us.
3. Damaged or Faulty Items
If your item arrives damaged or you believe it is faulty, please contact us as soon as possible, ideally within 5 working days of receiving your order.
Please email us with:
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Your order number
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A description of the problem
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Clear photographs showing the damage or fault
After we have received your email and photos we will contact you within 5 working days to help resolve the problem.
4. Dried Flower Shedding
Dried flowers are delicate natural materials.
A small amount of shedding or movement of flowers during handling and postage is normal and does not automatically mean that an item is damaged or faulty.
If you are concerned that your item has suffered more than normal shedding or has been significantly damaged, please contact us with photographs so that we can assess it.
5. Natural Variations
Because all Posie products are handmade using natural dried flowers, slight differences in colour, shape, size and texture are expected.
These natural variations are part of the character of our products and do not mean that the item is defective.
6. Flower Substitutions
Occasionally, a particular flower or material may be unavailable.
Where necessary, we may substitute it with another flower or material with a similar colour and texture, while keeping the overall design as close as reasonably possible to the product shown.
7. Incorrect Delivery Address
Customers are responsible for providing the correct delivery address when placing an order.
Please check your details carefully before submitting your order.
Where a delivery problem is caused by an incorrect or incomplete address provided by the customer, Posie cannot be held responsible for the resulting delay, return or failed delivery, except where required by law.
8. Refunds
Where a refund is required under UK consumer law, or where Posie agrees to provide a refund, it will normally be made using the original payment method.
Refunds may take a number of working days to appear in your account depending on your bank or payment provider.
Nothing in this policy affects your statutory rights as a consumer.
9. Contact Us
If you have a problem with your order, please contact Posie Cards & Gifts by email as soon as possible.
We will always do our best to resolve any issue fairly and in accordance with your consumer rights.